Visitor regulations

RULES FOR VISITORS

MUZEUM ROMSKÉ KULTURY (MRK) / MUSEUM OF ROMANI CULTURE

státní příspěvková organizace / a state-sponsored organization, Bratislavská 67, 602 00 Brno

The organization is established by the Czech Culture Ministry and is authorized to handle state property according to Act No. 219/2000 Sb., as well as according to the founding charter of the museum, which took effect on 1 January 2013, as per the wording of the Czech Culture Minister’s Decision no. 45/2012 dated 20 December 2012 and as per the wording of the Czech Culture Minister’s Decision no. 18/2017 dated 26 October 2017, as per the wording of the Czech Culture Minister’s Decision no. 13/2023 dated 13 December 2023, and as per the wording of the Czech Culture Minister’s Decision no. 5/2025 dated 2 May 2025.

IČ / Tax Identification Number: 71239812

Personal Data Protection - GDPR

By entering the premises of the Museum of Romani Culture, Bratislavská 67, Brno (hereinafter the “Museum”), the visitor acknowledges and expressly agrees that the Museum may freely record audio and video footage of the Museum premises, including photographs of visitors or event participants, and agrees to the publication of such materials on websites, social networks, in the media, and promotional materials for the purpose of informing about and promoting the Museum and its events.
If a visitor does not wish to be photographed or otherwise recorded, they may communicate this by email to: gdpr@rommuz.cz, even retroactively.
The visitor acknowledges that the Museum building is monitored by security cameras.

Opening Hours

1) The Museum is open to visitors year-round, Tuesday through Sunday, from 10:00 a.m. to 6:00 p.m. The last admission to an exhibition is at 5:15 p.m.

2) The Museum is closed on Mondays.

3) Entry outside regular opening hours is possible only for groups of more than 10 people, subject to prior approval by the Museum Director and prior arrangement via email at: lektor@rommuz.cz or edukator@rommuz.cz. This service cannot be claimed as a right.

4) For operational or technical reasons, opening hours may be changed. Visitors will be informed via the Museum's website, social media, or notices posted at the Museum. Museum management may also decide to close parts of the building.

5) Opening hours on public holidays are as follows:

1. 1. 1. New Year’s Day, Day of the Restoration of the Independent Czech State (Jan 1) CLOSED
    2. Good Friday (different every year) CLOSED
    3. Easter Monday (different every year) CLOSED
    4. Labor Day (May 1) CLOSED
    5. Victory Day (May 8) CLOSED
    6. Saints Cyril and Methodius Day (July 5) CLOSED
    7. Jan Hus Day (July 6) CLOSED
    8. Czech Statehood Day (Sept 28) CLOSED
    9. Czechoslovak Independence Day (Oct 28) CLOSED
    10. Struggle for Freedom and Democracy Day (Nov 17) CLOSED
    11. Christmas Eve (Dec 24) CLOSED
    12. Christmas Day (Dec 25) CLOSED
    13. Stephen’s Day (Dec 26) CLOSED

Entry to the museum and fees

1. The main entrance is the only access point to the Museum exhibitions.
2. Tickets can be purchased at the reception desk in the Museum lobby.
3. The ticket price list is issued by a separate internal directive. It is displayed at the reception desk and on the Museum's website.
4. Prices are listed in Czech crowns. Discounts may be applied before ticket purchase upon presenting a valid document. Discounts cannot be combined.
5. Tickets are non-refundable, non-transferable, and valid for a single entry only.
6. Visitors must retain their ticket in the original condition for entire duration of the visit and present it for inspection upon request.
7. The Museum ticket office, where souvenirs can also be purchased, closes 45 minutes before the end of visiting hours, which is generally at 5:15 p.m., the same time the building entrance is closed.

Non-commercial Audio-Visual Recordings

Taking photos or videos for non-commercial use is permitted except in Hall 4 “The Holocaust of the Roma”. Such recordings and their copies may be used only for non-commercial purposes and must not be used in misleading or inappropriate contexts.
Museum management may prohibit recording at temporary exhibitions.

Commercial Audio-Visual Recordings

Recording for commercial purposes is allowed only with the Director’s permission, upon written request submitted well in advance. The request must state the purpose and intended use of the recordings.
Use of such recordings for commercial purposes without permission is prohibited.

Exhibition Tours

Visitors may tour the exhibitions independently or with a guide. A guided tour requires a minimum of 5 participants. Groups of more than 10 must be announced in advance for safety reasons.
For groups of 5 or more, guided tours must be arranged at least 24 hours in advance via email at: pruvodce@rommuz.cz.
Schools and educational institutions may request guided tours or educational programs for 5 to 30 participants. Arrangements must be made in advance by calling +420 778 427 173 or emailing edukator@rommuz.cz or lektor@rommuz.cz.
No more than 30 people are allowed in the exhibition at one time. Food, drinks, and large bags are prohibited.
Visitors must read the visitor regulations available at the Museum reception before entering.
Visitors may use the Museum’s wayfinding system during the tour.
Audio guides are available through QR codes and must be used with headphones or at a volume that does not disturb others. The Museum does not provide headphones.
Children under 15 may only enter with an accompanying adult over 18.
Once the closing announcement is made, all visitors must leave the building immediately before the end of opening hours.

Refreshments, Cloakroom, Restrooms, Elevator

Food and beverages may only be consumed outside of exhibition areas, namely in the Museum’s café or courtyard.
Before entering the exhibition areas, visitors must store outerwear (e.g. coats, jackets etc.) and large bags (backpacks, handbags etc.) in the cloakroom's self-service lockers located in the lobby. During large events (e.g., exhibition openings, lectures, concerts, etc.), reception or cloakroom staff will store items securely.
Use of lockers and storage services as specified in paragraph 2 is free of charge.
Entry with strollers and their storage is handled individually based on operational capacity.
Visitor restrooms are located on the ground and first floors. Wheelchair-accessible restrooms are on the ground floor.
The Museum is fully wheelchair accessible. An elevator is available for people with disabilities or accompanying small children. To take the elevator up, please ask staff for assistance. The ride down to a lower floor is self-service.

Health and Safety of People and Property Protection

Any behavior or conduct that could result in damage to the Museum’s property (collection items, exhibits, building equipment, exhibitions and displays), endanger the safety and health of individuals, or disturb other visitors is strictly prohibited.
In the Museum, it is forbidden to:
1. 1. 1. smoke anywhere in the premises of the Museum building;
    2. enter the exhibitions and displays with dogs (except service dogs) or other animals, with large luggage or items that could interfere with the operation of the exhibitions and displays;
    3. bring food or drinks into the exhibitions;
    4. enter while intoxicated or in dirty clothing;
    5. touch displayed collection items or exhibits (except for those that are clearly interactive or tactile, and unless otherwise stated), as well as exhibition and display equipment – pedestals, display cases, labels, electrical switch cabinets, fire extinguishers, etc.;
    6. disturb the guide's commentary or other visitors with excessively loud behavior, or by using communication and information devices, which may only be used in silent mode;
    7. litter or otherwise pollute the premises, exhibited items, or areas designated by the Museum, including throwing away trash and similar behavior;;
    8. enter areas outside the visitor route and spaces not intended for visitors.
Group leaders (of tourist or school groups) are responsible for ensuring that all participants behave in accordance with the Museum Visitor Regulations. Group leaders are required to accompany their group at all times and, if necessary, to cooperate with the Museum’s exhibition guides. The aforementioned responsibility of group leaders is also assumed by parents for their children and, in general, by adults accompanying children under the age of 15 to the Museum.
Visitors are required to always follow the instructions of the Museum staff, issued in the interest of ensuring their safety and the protection of the premises and property from damage or theft. Failure to do so may result in the visitor being expelled from the premises without the right to a refund of the admission fee.
When handling interactive exhibits or participating in craft activities in the workshop, visitors must follow the instructions of Museum staff or the instructions provided in the manual. In particular, items must be used for their intended purpose and only in a manner that does not endanger the safety or health of the user or other visitors.
Entry into the Museum’s permanent exhibition with baby strollers is not permitted.

Fire Safety Regulations

Smoking and open flames are strictly prohibited throughout the building.
In the event of an evacuation announcement (fire alarm triggered by the Fire Detection and Alarm System) via the internal public address system or other means, visitors are required to leave the Museum building immediately through the nearest exit, following the instructions of Museum staff, the evacuation plan, or members of the Fire Rescue Service. The use of the elevator is prohibited for the duration of the fire alarm.

Final provisions

The Museum is not liable for injuries or damage resulting from non-compliance with these regulations.
Visitors who cause damage in the Museum through their own fault must compensate the Museum in accordance with generally applicable regulations.
Visitors may express their wishes, comments, and complaints in a written questionnaire available at the Museum reception, through the online survey on the Museum’s website (rommuz.cz), or by contacting the Museum management by mail or telephone. Completing the questionnaire or survey is voluntary and without remuneration.
The Museum management may temporarily modify individual provisions of these Visitor Regulations if required by operational or other reasons. The public will be duly informed of such changes via an announcement on the Museum’s website and a notice posted at the Museum entrance.
These Visitor Regulations come into force on the date of their signing and take effect on May 1, 2025

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